BBK Worldwide clinical travel program hits 20,000 trips

Patient recruitment specialist BBK Worldwide has announced its RSG Arrive clinical trial travel program has reached the milestone of facilitating 20,000 trips. Launched in 2012, the program is intended to put clinical trial participation within reach of more patients by offering ground transportation, air travel, hotel bookings, visa procurement, and […]

Patient recruitment specialist BBK Worldwide has announced its RSG Arrive clinical trial travel program has reached the milestone of facilitating 20,000 trips. Launched in 2012, the program is intended to put clinical trial participation within reach of more patients by offering ground transportation, air travel, hotel bookings, visa procurement, and other resources.

Outsourcing-Pharma spoke with Mike Johnson, senior director of patient engagement services with BBK Worldwide, to discuss the RSG Arrive, the significance of the milestone, and plans for the road ahead.

OSP: Could you please share a little bit about your RSG Arrive travel program—how and why it started, what it is, and what sets it apart from other solutions offered by other companies?

MJ: We launched RSG Arrive in 2012 after seeing an immediate need among our clients for a patient- and site-centric travel solution. It was clear that travel not only posed a burden to patients and site staff but was a barrier to participation, particularly for rare disease clinical studies. We developed the program to support simple to complex patient travel – from ground transportation and hotel bookings to international air travel and visa procurement.

RSG Arrive is managed by concierge specialists, rather than travel agents. They are experienced in understanding all the ramifications of a request, not only as it relates to arranging a travel itinerary, but also how to ensure the itinerary supports patient health, safety, and compliance. Their expertise, commitment to quality assurance, and trouble-shooting skills set the program apart from others. They are invested and understand the impact their efforts can have on a patient who may have no other treatment options than clinical research.

https://www.outsourcing-pharma.com/Article/2021/10/19/BBK-Worldwide-clinical-travel-program-hits-20-000-trips

Dong Anker

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