Customers flock back to lavender farm after business reported card transaction glitch

A Pleasant Hill business owner is praising her customers after a glitch with her card reader left her out thousands of dollars in one weekend. Kindra Olson is the owner of Lavender Life of Pleasant Hill. She’s grown lavender for three years and opened up her shop in October 2020. […]

A Pleasant Hill business owner is praising her customers after a glitch with her card reader left her out thousands of dollars in one weekend. Kindra Olson is the owner of Lavender Life of Pleasant Hill. She’s grown lavender for three years and opened up her shop in October 2020. With loyal customers and handcrafted products, Olson makes a good profit when she’s open — until the weekend of Oct. 15. “My card reader was reading cards and using cash instead of the credit part of it,” said Olson.Olson didn’t have any idea the card reader wasn’t taking transactions until the end of that weekend. By then, she says she was short thousands of dollars. “Our POS system had updated,” explained Olson. “It was this update that was the cause.” Olson warns business owners using card readers from the company Square to check their readers immediately after their point of sale system updates. While she notes Square representatives were helpful when she spoke to them, Olson says they couldn’t do anything about the money.Her customers, however, were a different story. “I had people stopping that week on their lunch hour and after work,” said Olson. When Olson figured out what had happened, she quickly called her public relations team. In addition to sharing a message in their newsletter that’s sent out via e-mail, a Facebook post was shared by dozens detailing the issue and politely asking for customers to return.So far, she’s recovered around 85% of what she missed out on that weekend. “Kendra is so friendly and just so involved with her customers that you feel like you are a part of your family here,” said Theresa Brady, a loyal customer.Brady has shopped at Olson’s shop since it opened and has interacted with many of the people who shop there. She says it’s no surprise people came to pay. It’s that kind of loyalty Brady hopes people across Iowa continue to bring to local businesses so the worst doesn’t happen. “It’s so important for these small businesses,” said Brady. “They’re the diamond in the rough in the communities. We want them to stick around.”

A Pleasant Hill business owner is praising her customers after a glitch with her card reader left her out thousands of dollars in one weekend.

Kindra Olson is the owner of Lavender Life of Pleasant Hill. She’s grown lavender for three years and opened up her shop in October 2020. With loyal customers and handcrafted products, Olson makes a good profit when she’s open — until the weekend of Oct. 15.

“My card reader was reading cards and using cash instead of the credit part of it,” said Olson.

Olson didn’t have any idea the card reader wasn’t taking transactions until the end of that weekend. By then, she says she was short thousands of dollars.

“Our POS system had updated,” explained Olson. “It was this update that was the cause.”

Olson warns business owners using card readers from the company Square to check their readers immediately after their point of sale system updates. While she notes Square representatives were helpful when she spoke to them, Olson says they couldn’t do anything about the money.

Her customers, however, were a different story.

“I had people stopping that week on their lunch hour and after work,” said Olson.

When Olson figured out what had happened, she quickly called her public relations team. In addition to sharing a message in their newsletter that’s sent out via e-mail, a Facebook post was shared by dozens detailing the issue and politely asking for customers to return.

So far, she’s recovered around 85% of what she missed out on that weekend.

“Kendra is so friendly and just so involved with her customers that you feel like you are a part of your family here,” said Theresa Brady, a loyal customer.

Brady has shopped at Olson’s shop since it opened and has interacted with many of the people who shop there. She says it’s no surprise people came to pay.

It’s that kind of loyalty Brady hopes people across Iowa continue to bring to local businesses so the worst doesn’t happen.

“It’s so important for these small businesses,” said Brady. “They’re the diamond in the rough in the communities. We want them to stick around.”

https://www.kcci.com/article/customers-flock-back-to-lavender-farm-after-business-reported-card-transaction-glitch/38355821

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